Return Policy

1. Return and Refund Policy Customers can initiate warranty claims when using the services of Lokal.vn website. The warranty process involves contacting our customer support and service centers. Our customer care staff will provide assistance and guidance on the warranty process and service support. Upon receiving the warranty information requested by the customer, Lokal.vn's technical department will provide troubleshooting support within 24 hours via phone, email, or direct assistance through TeamViewer.

We will take the necessary steps to assess the quality of the service and proceed with the warranty or refund as requested by the customer.

Refunds will be issued based on the customer's original payment method:

• If the customer paid through bank transfer, we will refund the amount to the same account used for the payment.
• If the customer paid at our company's premises, we will request the customer to come to our office to receive the refund (our support staff will contact the customer to schedule an appointment).

a. Inspection Policy To ensure consumer rights and enhance post-sales service quality, Lokal.vn will support customers in exchanging products for new ones or provide product returns and refunds (excluding shipping or delivery fees if applicable).

b. Return Policy

• If the delivered items do not match the customer's ordered specifications, including type and model.
• If the quantity or set of items is insufficient compared to the order.
• If external damages such as peeling, breakage occurred during transportation.
• If the product does not meet quality standards, such as expired, out of warranty, or non-operational due to objective failures within the supplier or manufacturer's warranty period. The maximum time for resolving return requests is within 24 hours from the confirmation with the customer, provided that all items, accessories, and relevant documents are returned.

Note: Please retain all transaction documents when dealing with Lokal.vn's staff for future reference. Keep the product in a 100% new condition as received initially to qualify for the 7-day replacement or return policy. Customers are advised to inspect the goods upon receipt, sign off on their condition with Lokal.vn's staff. In case any of the mentioned issues are discovered, customers can directly exchange with Lokal.vn's staff or provide feedback within 24 hours through the Customer Care hotline: 094.634.7887.

**Note: Please retain all transaction documents when dealing with Lokal.vn's staff for future reference. Keep the product in a 100% new condition as received initially to qualify for the 1-to-1 replacement policy available exclusively at Lokal.vn.

c. Exchange Policy

• Products are eligible for a 100% replacement within 7 days from the delivery date in case of manufacturing defects. In case of delivery errors, Lokal.vn will resolve the issue within 5 minutes after confirming the product's condition with the customer.
• Equivalent product exchanges are allowed within the first 30 days of use for cases where manufacturing defects cannot be immediately rectified. The product must be in a 100% new condition as received initially.
• Equivalent product exchanges are available throughout the warranty period (as specified, ranging from 12 to 24 to 36 months) for products that are damaged due to manufacturing defects that cannot be repaired or lack replacement parts. If waiting for replacement parts takes an excessively long time, Lokal.vn will promptly provide an equivalent replacement.

For some special and specific products that do not have equivalent replacements available, customers may need to wait for component transfers or send the product overseas for repair. Lokal.vn will provide alternative devices for customers to use during the process.

**Note: Please retain all transaction documents when dealing with Lokal.vn's staff for future reference. Keep the product in a 100% new condition as received initially to qualify for the 1-to-1 replacement policy available exclusively at Lokal.vn