FAQs

1. Can LOKAL support me during the selection and ordering process?

LOKAL is willing to consult and assist you via our chatbox/hotline with all the necessary information about our products, packaging, and delivery method. Don’t hesitate to reach us for your benefits.

2. Can I know the origins of the products?

LOKAL offers 100% local Vietnamese products. Also, all the important information and images are provided detailly in each product’s introducing page, as well as about its manufacturer. In the case of wanting to know more about our products, please reach LOKAL via our chatbox/hotline.

3. Can I visit the store to directly see the products and packaging before purchase?

LOKAL's office address is at 198 Nguyen Thi Minh Khai street, Ward 6, District 3, Ho Chi Minh city. You can contact in advance to directly visit and see our provided products.

4. Can I pick different product lines and decorate the packaging however I prefer?

You can choose to change the set’s products according to LOKAL’s provided products. Please contact LOKAL via our chatbox/hotline to have the most satisfied gift set as your wish.

5. Can I receive updates during the delivery process?

You can contact directly via LOKAL’s chatbox to have an update on the delivery process, or via our delivery partner’s app to track your order from LOKAL.

6. Can I cancel or return the product after I order / receive it?

LOKAL does not take back orders that have been sent and delivered. In the case of damaged products or assistance required during delivery, please contact LOKAL via (email or chatbox/hotline).